Double M Care Services Ltd. is comprised of various webpages operated by the agency. Your use of our website constitutes your agreement to all such terms, conditions, and notices.

We reserve the right to change the terms, conditions, and notices that govern the use of our website at any moment.

All content produced by Double M Care Services Ltd. is done so with the intention of ensuring the accuracy of any factual information. However, if you come across anything that appears to be incorrect or misleading, kindly inform us of the specifics by sending an email to info@doublemcareservices.co.uk. The information and representations provided on our website are made with honesty and accuracy to the best of our ability. However, we cannot be held responsible for any inaccuracies. If you require a representation to have legal standing, please confirm it with us via email before conducting any business with us.

Our website is intended for lawful use only and any actions that may cause harm, disruption, or impairment to our website or hinder the use of the website for others are strictly prohibited. Attempts to access materials or information through unauthorized means are also prohibited.

The copyright in and all other intellectual property rights on the website, its content, and the underlying software and any related software belong to, or are licenced to Double M Care Services Ltd. and that, except as provided by these T & Cs, you will acquire no rights in this website, its contents and /or the underlying software and/or any related software. All rights are reserved.

The client agrees to pay the hourly charges as notified by Double M Care Services Ltd. at the start of the service and as may be adjusted during the service. The charges are calculated based on the number of hours worked by the worker, rounded up to the nearest quarter-hour. The minimum hours charged will be 4 hours for a General Care Assistant and 6 hours for a Nurse, Senior, or Healthcare Assistant shift. The charges include the worker’s remuneration (including holiday pay under the Working Time Regulations 1998), Double M Care Services Ltd.’s fees, National Insurance Contributions, and any additional travel or other expenses agreed upon with the client. VAT is payable on the entire amount of charges, except for Healthcare Units that employ Nursing Staff.

1. The client will receive weekly invoices for the charges and must pay the full amount within 14 days of the invoice date, without any reduction, set-off, or deduction. The Late Payment of Commercial Debts (Interest) Act 1998 applies to this contract, and Double M Care Services Ltd. is entitled to charge interest at 5% on all overdue sums. If the client fails to make full payment in accordance with these terms, Double M Care Services Ltd. reserves the right to pass the debt to a nominated collections agency, which may add a 15% fee to the balance, along with any legal costs incurred. The full debt will then be payable to the collections agency, and the client will not be able to correspond with Double M Care Services Ltd. until the matter is resolved. Double M Care Services Ltd. also reserves the right to immediately withdraw the services of any workers without liability if the client defaults on payment. In the event of default, the holder of the invoice may, without notice or demand, declare the entire outstanding amount immediately due and payable.

2. The client understands the significance of maintaining a consistent cash flow for Double M Care Services Ltd. and the fact that the timely remuneration of its workers, including the worker assigned to the client under these terms, depends on the accuracy of the time sheets submitted by the worker.

At the conclusion of each week of service, or upon completion of the service if it is for one week or less, the client must sign Double M Care Services Ltd.’s time sheet to confirm the number of hours worked by the worker during that week. The time sheets are a crucial aspect of the agreement and play a significant role in the functioning of Double M Care Services Ltd. The client acknowledges the importance of timely and accurate completion of the time sheets.

The client’s signature on Double M Care Services Ltd.’s time sheet serves as conclusive evidence in any proceedings of the client’s satisfaction with the worker’s services and the number of hours worked. Failure to sign the time sheet does not relieve the client’s responsibility to pay the charges for the recorded hours worked.

Double M Care Services Ltd. assumes the responsibility for paying the worker’s salary, including holiday pay, as per the Working Time Regulations 1998, and making the necessary deductions for National Insurance Contributions and PAYE Income Tax.

If the client hires a worker who was provided by Double M Care Services Ltd. within the past 3 months on a full-time, part-time, or casual basis, even for just one day, without informing or obtaining the agency’s prior consent, the client agrees that the introduction was made by the agency regardless of any other recruitment circumstances and the agency reserves the right to charge the client a fee equal to 300 times the worker’s hourly rate.

Double M Care Services Ltd., any other party involved in creating, producing, maintaining, or delivering this website, and any of Double M Care Services Ltd.’s officers, directors, or employees, shall not be held responsible for any type of loss or damage that may occur to you or a third party, including but not limited to direct, indirect, punitive, or consequential losses or damages, loss of income, profits, goodwill, data, contracts, use of money, business interruption, or any other loss or damage arising from or related to your use of this website. This includes, but is not limited to, any damages or losses resulting from viruses that may infect your computer equipment, software, or other property. This exclusion of liability applies to all losses and damages, whether they arise from tort, contract, negligence, or otherwise, in connection with the use, inability to use, or results of using this website, any linked websites, or the material on such websites.

However, Double M Care Services Ltd.’s liability cannot be excluded in cases of death or personal injury caused by negligence, as defined by the Unfair Contract Act 1977, or in cases of misrepresentation as to a fundamental matter, fraud, or any liability that cannot be excluded or limited under applicable law. Additionally, if your use of material on this website results in the need for servicing, repair, or correction of equipment, software, or data, you will be responsible for covering all associated costs.

It is important that the information you provide to Double M Care Services Ltd. through this Website is accurate and truthful to the best of your knowledge. You are responsible for any losses incurred by Double M Care Services Ltd. due to any misrepresentations, inaccuracies, or undisclosed material facts by you. If you have any doubts or concerns, it is recommended that you seek clarification from Double M Care Services Ltd. Failure to disclose any material information may impact your claim or result in coverage being invalidated.

Double M Care Services Ltd. does not guarantee that the website will be free from viruses. It is recommended that you take proper precautions to protect your device and data from any potential virus infection before accessing the website, its contents, and related software. Double M Care Services Ltd. will make reasonable efforts to ensure the website is free from viruses, but cannot accept any liability for any virus-related damages.

Double M Care Services Ltd. cannot assure the secure transmission of customers’ personal data over the internet due to its open and uncontrolled nature. Please be aware that any personal information shared on the internet can be potentially collected by unauthorized parties and may result in unwanted communications from others.

The client acknowledges that Double M Care Services Ltd. has the right to conduct necessary inquiries and perform searches, as well as obtain references from any individual, organization, or credit reference agency. The results of these inquiries may be shared with other businesses and kept on record by the credit reference agency. Double M Care Services Ltd. may also request credit information about the principal directors.

Double M Care Services Ltd. reserves the right to make any corrections or changes including but not limited to typographical, clerical, other errors or omissions in the information contained on the Website without prior notice. Efforts are made to ensure the accuracy of the information on this Website. However,  Double M Care Services Ltd.  does not guarantee the accuracy, completeness, or reliability of the materials on this website. No information on this Website is intended as legal or professional advice and should not be relied upon as such. The enforceability of these Terms of Use will not be impacted by the enforceability of any other provisions in these terms.

These Terms and Conditions shall be governed by and interpreted according to the laws of England. Any disputes related to this legal notice will be under the jurisdiction of the English courts. This website is intended for residents of the United Kingdom only, and the content and information provided on this website may not be lawful in other territories outside the United Kingdom. If you are not a resident of the United Kingdom, Double M Care Services Ltd. requests that you do not use this website.

These terms and conditions constitute the entire agreement between you and us regarding your use of the website and supersede all previous agreements and understandings. No variations made by you will be valid.